How long is the Cooling Off Period?

Our Cooling Off period is 21 Days.

If You decide You no longer want this insurance policy, You are entitled to a refund of the total amount You paid provided Your request to cancel it occurs within twenty one (21) days of issue; and before Your Trip begins; and no claim has been made against the policy.

Please see “How to Cancel my Policy” for information about premium refunds if You cancel the policy outside the 21 day Cooling off Period. 

Please Note:

Australian travellers

For policies purchased by Australian residents who are already overseas, there is a 48 hour waiting period for cover to commence and the standard Cooling Off Period may not apply.

You should select a One-way policy and enter Your final destination as Australia. 

New Zealand travellers

For policies purchased by New Zealand residents who are already overseas, there is a 48 hour waiting period for cover to commence and the standard Cooling Off Period may not apply.

You should select a One-way policy and enter Your final destination as New Zealand. 

Need more information? Don't hesitate to contact our customer service team during business hours (AEST). 

Australia

Customer Service: info@goinsurance.com.au

Within Australia: 1300 819 888 or 07 3481 9888

Outside of Australia: +61 7 3481 9888

New Zealand

Customer service: information@goinsurance.co.nz

Within New Zealand: 0800 082 647 or 9 886 8484

Outside of New Zealand: +64 9 886 8484