![Go_Logo22_Flat (3).png]](https://139491541.hs-sites-ap1.com/hs-fs/hubfs/Go_Logo22_Flat%20(3).png?height=50&name=Go_Logo22_Flat%20(3).png){kind=logo}
Ask Oskar
FAQs and Queries You Might Have
Amendments
Claims
- How long will it take to process a claim?
- How do I submit a claim?
- What should I do if I get sick while travelling overseas?
- Who can I contact while overseas?
- How can I check the status of my travel insurance claim?
- What happens if my luggage is delayed?
- Does my insurance policy provide coverage for lost, damaged, or stolen property?
- Lost your Passport while overseas?
- Can I wait until I return home from my trip to submit a claim?
- My claim is approved. How long before I receive the settlement amount?
- What to do if You have a complaint?
- Will I need to pay an additional premium if my trip is delayed beyond the policy's expiration date?
- Can I claim for kennel and cattery services because my travel plans home were delayed?
- What is an Excess?
- Can someone act on my behalf for my ongoing claim?
Policy Coverage
- Is cover available if an incident occurs while under the influence of alcohol?
- Will you cover me whilst riding a motorcycle or scooter overseas?
- What amounts are covered per person?
- What does a Go Insurance policy cover?
- Single Trip Policy versus Annual Multi-Trip Insurance Policy
- What sport and leisure activities are covered?
- Do you cover quad biking?
- How long is the Cooling Off Period?
- Do you cover Covid-19?
- How old is a dependent child?
- Can I change my policy excess?
- Will you cover me for a one-way trip?
- Will you cover me if I intend to travel for longer than 12 months?
- How many children can travel accompanied on a Go policy?
- Does Go offer cover for cruising?